ABOUT EiO
What courses are there and how many points are they worth?
There are two products that are on offer:
- EiO Subscription – costing £25 per year, this annual subscription gives you access to 6 points for online training every year. Purchasing this product will enrol you on three courses, each worth 2 points for completing, so that is 6 in total. These ‘short-courses’ cover a variety of topics and are updated from year to year. You can only take them once a year, but once you pass the 12-month point, you can retake them again, earning yourself another 6 points each and every year. (There are 2 extra BASIS points for subscribing)
To purchase this product, add the EiO Subscription to your basket before checking out.
2. NRoSO FREE Course – paid for by your NRoSO membership, this course is free to NRoSO members and worth 2 points. This is also a ‘short-course’ format and you can take it once a year, every year.
Although free, you still need to add it to your basket before checking out, so we can enrol you on the course.
Taken together, these two products cost just £25 and will earn you 8 points once you have completed all four courses.
GETTING STARTED
How do I sign up for these courses?
Go to www.eioperator.com
(If you are already a subscriber, LOG IN with your email/username and password).
If you are a new customer:
On the HOME PAGE, you will see reference to one of three options:
1. £25 for three courses (6 points) – EiO Subscription. These are our short courses and each is worth 2 points each upon completion. You can do these every year.
2. NRoSO FREE course – worth 2 points upon completion and can also be taken every year (although free, you will need to add to basket)
Both products earn 8 points in total when bought together and the training completed.
Click on the first option you wish to buy, check it meets your requirements and ADD TO BASKET.
Return to the HOME PAGE to add any additional product(s) you wish to purchase. ADD TO BASKET.
When you have all the products you wish to purchase, go to VIEW BASKET and then CHECK OUT (please make sure you only have one of each item as you cannot buy two EiO subscriptions for example)
(If you are already a subscriber to one of our products, it will tell you so. You will need to remove that item and then continue to check out).
You must supply us with your name, email address and contact information, your NRoSO/BASIS number etc and then you can complete the payment. This information MUST be the be the name of the person doing the training, not the farm manager/business.
If you are intending to set up multiple accounts, you must LOG OUT between each one, before starting the next (see also farm business enrolling employees, below)
Once complete, head to the ONLINE TRAINING tab where you will be able to see which courses you are enrolled onto. (Please refresh your page if necessary).
Do I need to subscribe to EiO?
Whether you take out an annual subscription depends on which training you choose to do. If you want either the £25 EiO subscription, or the free course these products will renew, every year, until you choose to cancel them. Please see below for how to do this or go to our Terms and Conditions policy for more information.
Whichever option(s) you choose, we still need to know who you are which is why we ask for all your details, including your name, email address, date of birth and NRoSO/BASIS number(s) when you sign up.
Why do I need to create and account with EiO?
We need to know who you are so we can record your training progress and the points you earn go to YOU. Therefore, we need to capture your details when you sign up. When you log in to your account to do the training it makes sure we know it is you and your points are applied to you. When we send these points to NRoSO and/or BASIS they need to know who earned the points which is why we also need your NRoSO/BASIS membership number.
I forgot to add my NRoSO/BASIS number when I signed up, what do I do?
I need to change my NRoSO/BASIS number:
LOG IN to your account with the username/email address and password you set and go to the MY PROFILE tab at the top (or in the drop-down menu). You can add your membership numbers under ADDRESSES. Click EDIT, add the correct information in the relevant box and SAVE your changes.
We are a farm business and need to enrol multiple operators. How do we do that?
Because of the need to track the training record of each individual sprayer operator and their points, we need each of them to have their own unique account with us. That means we need each of them to go through the sign-up process, preferably with their own email address, making sure each of them record their NRoSO/BASIS number as they create their accounts. If you choose to do that on their behalf, you will need to follow the sign-up process above (How do I sign up for these courses?) for each one of them, making sure to LOG OUT after creating one account, before starting the next and so on. Each account must have a unique email address. Once you have set up their accounts, you will need to let them know their log in details, which will the USERNAME, EMAIL ADDRESS and PASSWORD that you set for each one.
If you need a receipt for the farm business, please email us at info@eioperator.com stating the name of the farm business and address and the names of the employees you have signed up and the course(s) you have purchased for them.
I don’t think my account has been set up correctly, what do I do?
This may be because your employer has not set it up correctly in the first instance, or that multiple purchases have been made to one account in error. If you are not sure, in the first instance, please ask your employer, alternatively, please email us at info@eioperator.com
TRAINING and COURSES
How do I start the course once I have paid for it?
Once you have signed up to one or more of the products above, you can access the courses immediately. Go to the tab at the top of the page called ONLINE TRAINING, click on it and the courses you are enrolled on will have a small badge saying ‘enrolled’. Click on the course you wish to start. This takes you to the first page of the course.
If you are not logged in, you will need to do so with the username/email address and password you set when creating your account, before going to the ONLINE TRAINING page.
Do I have to finish the course in one go?
No, the software will remember where you got to when you come back as long as you log back in first.
What happens if I fail the test?
You can resit all the tests as many times as it takes to pass.
What is the pass mark?
All our courses require an 80% pass mark to complete each course.
TECHNOLOGY
My course won’t let me progress to the next lesson or test. What am I doing wrong?
Some browsers take longer to update progress than others and poor internet/wifi can also cause problems with keeping your progress up to date. In the first instance, please REFRESH YOUR BROWSER. On most browsers click on the circular arrow in the top left-hand corner of your screen. If that does not work, log out and log back in again. In some extreme cases and where your internet is poor, you may need to exit the course and come back later.
I thought I had finished the course and passed all the tests, but the progress bar still shows as incomplete. What am I doing wrong?
Some browsers take longer to update progress than others and poor internet/wifi can also cause problems with keeping your progress up to date. In the first instance, please REFRESH YOUR BROWSER. On most browsers click on the circular arrow in the top left-hand corner of your screen. If that does not work, log out and log back in again. In some extreme cases and where your internet is poor, you may need to exit the course and come back later.
I can’t find where to start the course. Where is it?
Go to www.eioperator.com and log in with the username/email and password you set when creating the account. Go to ONLINE TRAINING and the course(s) you are enrolled on will show as ENROLLED, IN PROGRESS or COMPLETE. Click on the course you wish to access, where it says SEE MORE.
I finished the course, but I would like to re-read some of the information. Can I do that?
Yes, even after completing each course you can still access the information. Go to www.eioperator.com and log in with the username/email and password you set when creating the account. Go to ONLINE TRAINING and the course(s) you are enrolled on will show as ENROLLED, IN PROGRESS or COMPLETE. Click on the course you wish to access, where it says SEE MORE.
I can’t seem to log in. What should I do?
Start by checking you are using the right username/email and password you set up when creating the account or ask your employer if they set it up for you. If the problem persists, try changing the password. If you are still unable to access your account, please email us at info@eioperator.com
POINTS – NRoSO and BASIS
How many points can I get?
We are currently offering 8 points for online training but hope to add more courses for extra points later this year and into 2022.
BASIS members get 2 extra points for subscribing to EiO and they can earn an extra 2 points by subscribing to Pro Operator magazine. This does not apply to NRoSO members who get the magazine as part of their membership.
How do I get my points?
Once you have completed the course, your points are added to your PROFILE in your EiO account. Every few weeks we pull a report from the system which is sent to NRoSO and BASIS so that they can apply your points to your membership with them. This process can take up to 30 days. If you want to check your points, please contact your member organisation in the first instance. If you would like to check your points, go to MY PROFILE once you have logged into your account with Ei Operator, or you can email us via the contact page on the website.
How long does it take to get my points added by NRoSO/BASIS?
Whilst we make every effort to send points to both organisations every couple of weeks and certainly once a month, it can sometimes take another couple of weeks to update at their end. If you need to check, in the first instance please contact NRoSO or BASIS themselves.
My points are missing – where are they?
For all points queries, in the first instance, please contact your member organisation.
If you completed training with us in 2020, or earlier, you will not be able to see your points on the EiO website in your PROFILE because in December 2020 we moved to some new training software. However, we do still hold your training record, so if you need to check, please email us at info@eioperator.com
If you have not been allocated points by NRoSO or BASIS and you are concerned they have been missed, please firstly check your NRoSO/BASIS numbers are showing correctly in MY PROFILE once you have logged in to EiO. If that information is missing, please email us at info@eioperator.com
Please note, whilst we make every effort to send points to both organisations every couple of weeks and certainly once a month, it can sometimes take another couple of weeks to be added by them to your NRoSO/ BASIS membership.
Can I have proof of my training and points?
We have been asked NOT to issues certificates for training as neither NRoSO or BASIS required that as evidence. Please log in to your EiO account and go to MY PROFILE to check your points record. If you need further evidence, for example for the Red Tractor Assurance Scheme, you will need to obtain that from NRoSO/BASIS themselves, once added to your membership with them.
I need my points urgently, what do I do?
Please allow yourself plenty of time between taking the courses and allowing your points to appear with NRoSO or BASIS as this process can take up to 30 days. If you are about to have your membership suspended, please email us at info@eioperator.com and we will try to speed things up for you, but this is not always possible and is highly dependent on NRoSO or BASIS responding to our emails.
How long are my points valid?
Your points stay logged on our system for 12 months. Once they expire, you can undertake new training for more points. We can only offer 8 training points in any one year, except for 2021, due to Covid, when you can get another 8 for completing all the courses available.
FINANCE
Is vat included?
Apart from the magazine, all our products include vat.
How do I get a vat receipt?
When you purchase a product on the website an email confirmation will be sent to the email address that the account was set up in. If this is insufficient for your accounts, or if you are a farm business who has signed up multiple employees, please email us at info@eioperator.com stating the name of the farm business and address and the names of the employee(s) you have signed up and the course(s) you have purchased. We will send you a receipt.
I bought the wrong course. Can I get a refund?
Yes, just email us at info@eioperator.com
I am unhappy with my purchase, what can I do?
Please email us at info@eioperator.com and explain the issue. We will do our best to resolve it for you and should that not be possible, you may be eligible for a refund. Please see our full T&Cs for conditions.
