FAQs
What if I operate outside the UK?
All the information contained on the website and in Pro Operator magazine, is written for UK sprayer operators and may not be applicable outside the UK where different rules and regulations apply. You must obtain professional, specialist advice before taking, or refraining from taking, any action on the basis of any content when operating spraying equipment in any country.
NRoSO:
Why can’t I see my NRoSO membership profile?
This website is called Ei OPERATOR and offers CPD training accredited by NRoSO/City & Guilds. We will send NRoSO any CPD points you earn by using our on-line training, directly to them, so you don’t have to. This will be done automatically, but to view your NRoSO profile you will need to log on to their website. You can find this at https://www.nroso.org.uk/member/default.aspx
How will NRoSO know I have earned CPD points?
We will send them an update within 30 days of successfully passing a training course.
What do I do if NRoSO haven’t updated my record?
Please allow 40 days from passing any tests. If the points still aren’t added, contact them direct and send them a screenshot of your profile page. You can visit their website at www.nroso.org.uk or contact them as follows:
Email – nrososupport@cityandguilds.com
Postal address to send correspondence:
The NRoSO Customer Support Team, City & Guilds, Building 500, Abbey Park, Stareton, Warwickshire, CV8 2LY
Telephone: 02476 857300 Fax: 02476 696128
Creating Accounts for training:
You have three options to register or pay for. They are:
- EiO annual subscription £25 for access to three short-courses 6 points in total
- Free NRoSO course worth 2 points
- Annual Training Course (Arable or Fruit) for £30, worth 8 points
You can add one each of these to your basket before checking out, depending on your budget and the number of points you need.
What if I have multiple employees?
We do not have the facility to create multiple accounts under one business. Each employee needs to have their own account, with a unique email address and their NRoSO/BASIS number etc. But, you can pay for each one using the same business payment card. If you would like a receipt for a number of payments on one invoice for your records, please email us via the contacts page on the website.
NRoSO points:
How long will be my points be valid?
CPD points acquired on the EiO website will be valid for 12 months from the date you pass the training module, after which they expire so you can sit more courses.
How many NRoSO points can I get?
There are up to 8 NRoSO points for subscribing to Ei Operator for £25/year when you complete all four short-courses:
- FREE NRoSO course = 2 points
- 3 x EiO subscriber only courses = 6 points (2 per course)
NEW: January – June 2021 only, Annual Training Course:
This course can be purchased for £30 and replaces the Annual Training Event due to Covid-19 restrictions. Once completed you will earn 8 points. This is a long-course format and can take up to 2.5 hours to complete.
BASIS points:
Can I earn BASIS points on the EiO website?
Yes, if you are a member of their Professional Register, you can access up to 12 points:
- NRoSO FREE course = 2 points for online training
- EiO Subscription = 2 points
- EiO subscriber only courses = 6 points (2 per course)
- Pro Operator magazine subscription = 2 points (excludes NRoSO members getting it free of charge)
And for January-June 2021 only, there are 8 BASIS points for passing the Annual Training Course which replaces the usual face-to-face training interrupted by Covid-19.
Training:
Can I sit the same course twice in the same year?
No, once you pass the test you have to wait 12 months before being able to do the course again.
Can I do the on-line training if I live outside the UK?
Yes, but the CPD points will not apply outside the UK
What happens if I fail a training course?
You can sit it as many times as you like, but we recommend making sure you maximise your chances of passing first time, by ensuring you have read the pre-course information, watching any videos if they are available and reading all essential information.
What happens if I pass a training course?
If you are a NRoSO or BASIS member, we will let them know so they can update their CPD record for you.
Payment/Cost
I’m a NRoSO member, do I need to pay to access the whole of the Ei OPERATOR website?
No, much of our content is free of charge, but we do charge for taking courses.
What currency can I pay with?
Currently we only accept payment in British Sterling pounds
How much does the training cost?
The annual fee is £25 per year for the EiO Subscription – 3 courses (6 points), plus one FREE course (2 points) = 8 in total
The Annual Training Course costs £30 (8 points)
Can I get a receipt?
You will get a confirmation email when you subscribe which includes all the information you require and you can also see your purchases on your Profile page.
Will I be charged VAT?
Magazines are not subject to VAT but digital subscriptions are. If you are an EU customer, VAT will be included in the price you pay for EiO membership both in the UK and in the rest of the EU. Customers outside the EU will not incur any VAT.
Pro Operator magazine:
How do I subscribe to Pro Operator magazine?
Follow the link here LINK
How much does Pro Operator magazine cost?
That depends on where you live as postage costs vary.
UK £15 per year
EU £22 per year
Non-EU £24 per year.
All prices include postage
Can I cancel my subscription?
Yes, please see our Cancellations Policy LINK
Can I get BASIS points for subscribing to the magazine via the EiO website?
Yes – 2 points
Ei OPERATOR:
How do I sign up to the EiO membership to access the rest of the website?
Follow the link HERE
Can I cancel my subscription?
Yes, please see our Cancellations Policy LINK
How much does EiO membership cost?
UK customers £25 per year. All prices include VAT where applicable
What’s included in my EiO membership?
For £25/year you have access to 3 training courses worth 6 points in total when you pass the courses.
You can also earn up to 8 BASIS points for members on their Professional Register.
