Choose the course(s) you want to enrol on and click on the ‘purchase course’ button. On the course product page, click ‘add to basket’. Repeat for all the courses you wish to buy. Then go to view basket and click on ‘Checkout’. Follow the prompts to add the name of the learner, address, date of birth and email address. If you are a member of an organisation such as NRoSO or BASIS don’t forget to add your membership number in the correct box. If you are not a member of an organisation, simply add a series of zeros.

It is essential that you enter the name of the actual learner and their individual email address and correct date of birth along with their address. Failure to do so may result in CPD points not being applied or certificates not being issued to the correct address.

You are currently not able to add multiple employees in one go. Please add each learner individually. If you have five or more employees, please get in touch via the contact page and we will create the accounts and invoice you directly.

Before purchasing a new course(s), you must log into your account using the username/email and password you used when setting up the account. Once you are logged in, find the course you wish to enrol on and click ‘purchase course’ button. On the course product page, click ‘add to basket’. Repeat for all the courses you wish to buy. Then go to view basket and click on ‘Checkout’ which will take you to the payment page.

Immediately, assuming the payment processed correctly.

Go to the page called ‘My Courses’ which you will find at the top of the website (or drop down menu for tablet/mobile devices). Click on the course you wish to start to which will take you to the first page.

No, but we do offer a subscription for sprayer operator courses which give you access to three short courses (two points each) at a slightly cheaper rate. This subscription auto-renews each year unless you cancel it.

We do not have a subscription for the AgriTech courses.

To check if your subscription is still active, go to ‘My Account’ and click on ‘recent orders’ and then ‘subscriptions’. If it has expired, you can opt to purchase one again. Go to the Home Page and add the subscription product to your basket and check out. If your subscription is still active, you will be able to take the three course included in the subscription as long as you haven’t completed them in the last 12 months.

We do not have a subscription for the AgriTech courses.

Log in and go to ‘My Account’ and click on ‘recent orders’. Choose ‘subscriptions’ and follow the prompts to cancel the subscription.

Go to the log in page and click on the ‘forgot password’ prompt to reset it. You will need to add your email address which must be the one you used to set up the account. You will receive an email to reset your password. Follow the instructions which will enable you to create a new password.

Check that you are using the same email address that you used to create the account. If that still doesn’t work, contact us and we will reset your account for you. Go to the ‘Contact’ page and send us an email or use the customer services number on the website.

Go to ‘My Account’ which you will find at the top of the page (or drop down menu for tablet and mobile devices) where you will be able to see the courses you are signed up to and whether they are completed or not.

Log in to your account with the username/email address and password you set and go to the ‘My Account’ tab at the top (or in the drop-down menu). You can add your membership numbers under ADDRESSES. Click EDIT, add the correct information in the relevant box and SAVE your changes.

Yes, but not within 12 months as your course progress takes 12 months to reset. Go to ‘My Account’ to check to see if the status of the course still shows as ‘complete’. If so, choose a different course to purchase or access.

Make sure you are logged into your account with us. If you are still unable to start the course head to ‘My Account’ to see if the course is showing as ‘complete’ in which case you have already done it. Also check ‘My Courses’ which will list the courses you have bought. If it isn’t showing here, it may be the payment didn’t process correctly or you purchased a different course. If you still have questions, please get in touch via the contact page of the website and we will look into it for you.

All of our courses are online and can be accessed immediately after payment from the ‘My courses’ tab. By clicking on the course you wish to start, you will be taken to the course introduction page. Read the information on the page which will introduce you to the course and gibe further information about the course.

You will also see the ‘course grid’ which shows the course structure which includes each lesson, any end of lesson tests and the final test at the end of the course. All lessons must be accessed in the order in which they are presented. For example, you cannot move onto lesson three if you have not completed lessons one and two.

To start the course, click on the first lesson in the course grid. Read the material on the page an play any videos that are included.

We also include some Quick Quiz questions which are designed to check your knowledge throughout the lesson. They do not count towards your overall score. Answer each question using the multiple choice instructions in each question. Then click ‘check answer’ to see if you were right. Then move onto the next question until you have done them all. Move onto the next part of the lesson until you reach the end of the page.

At the end of each lesson follow the prompts to mark the lesson as ‘complete’ and move on to the next lesson.

Keep following the prompts at the end of every page until the last lesson is complete which will then take you to the end of course test. Follow the prompts to complete the test. You will need 80% to pass. When you submit your final answer it will indicate if you have passed or not. You can take the test as many times as it takes to pass.

To review any of the lesson content again if you are struggling to pass the test, or simply wish to review some of the information again, click on the lesson in the course grid you wish to access. You can use the course grid to move between the lessons until you are ready to do the final test again which you can also access from the course grid.

Once you have passed the final test, you will see a ‘congratulations’ message. If you are a members of NRoSO or BASIS the CPD points will be applied to your account with us and then we send the points across to the membership body for you, so you don’t’ have to.

If you have done a LANTRA accredited course (AgriTech) your details will be sent to LANTRA who will issue a digital certificate to the email address of the learner.

No, the software will record your progress so you can start on a different day from where you left it. You must however, complete the course within 12 months of purchasing it.

Go to ‘My Account’ where you can see the courses you are enrolled on and the progress you have made. If you finished the course and passed the final test, it will show as complete.

Quick Quizzes are included in all our lessons and are designed to check your knowledge throughout the lesson. They do not count towards your overall score. Answer each question using the multiple choice instructions in each question. Then click ‘check answer’ to see if you were right. Then move onto the next question until you have done them all.

You must get the required pass mark to complete the course, otherwise we cannot apply your CPD points or certificate. You can take the test as many times as it takes to pass, just click on the restart test prompt.

Some browsers take longer to update progress than others and poor internet/wifi can also cause problems with keeping your progress up to date. In the first instance, please REFRESH YOUR BROWSER. On most browsers click on the circular arrow in the top left-hand corner of your screen. If that does not work, log out and log back in again.

Some browsers take longer to update progress than others and poor internet/wifi can also cause problems with keeping your progress up to date. In the first instance, please REFRESH YOUR BROWSER. On most browsers click on the circular arrow in the top left-hand corner of your screen. If that does not work, log out and log back in again.

Yes, even after completing each course you can still access the information. Log in with the username/email and password you set when creating the account. Go to ‘My Courses’ and the course(s) you are enrolled on will show as complete. Click on the course you wish to access.

Access expires after 12 months from the date of purchase.

All our courses are accredited by both NRoSO and BASIS but NRoSO will only permit up to 10 points per year for online training.

BASIS members are allowed to earn up to 18 points for online training and they get 2 extra points for subscribing to Pro Operator magazine. This does not apply to NRoSO members who get the magazine as part of their membership.

Once you have completed the course, your points are added to your PROFILE in your EiO account. Every few weeks we pull a report from the system which is sent to NRoSO and BASIS so that they can apply your points to your membership with them. This process can take up to 20 days. If you want to check your points, please contact your member organisation in the first instance. If you would like to check your points, go to ‘My Account’ once you have logged into your account with Ei Operator, or you can email us via the contact page on the website.

Whilst we make every effort to send points to both organisations every 10-14 days, it can sometimes take another couple of weeks to update at their end. If you need to check, in the first instance please contact NRoSO or BASIS themselves.

For all points queries, in the first instance, please contact your member organisation.

Once your points are 12 months old, they expire and are removed from your EiO account so that you may start afresh and earn another set of points.

If you have not been allocated points by NRoSO or BASIS and you are concerned they have been missed, please firstly check your NRoSO/BASIS numbers are showing correctly in ‘My Account‘ once you have logged in to EiO. If that information is missing, please email us via the contact page on the website.

Please note, whilst we make every effort to send points to both organisations every 10-14 days, it can sometimes take another couple of weeks to be added by them to your NRoSO/ BASIS membership.

Please allow yourself plenty of time between taking the courses and allowing your points to appear with NRoSO or BASIS as this process can take up to 20 days at peak times. If you are about to have your membership suspended, please email us at info@eioperator.com and we will try to speed things up for you, but this is not always possible and is highly dependent on NRoSO or BASIS responding to our emails.

Your points stay logged on our system for 12 months. Once they expire, you can purchase the same course again or you can purchase a different course at any time.

Once you have passed an AgriTech course, we will send your details to LANTRA who will email a digital certificate to you using the email address on your account.

You should allow 2-3 weeks.

You can contact us via the contact page on the website and we will try to find out what the issue is. Alternatively, you can contact LANTRA direct. Their website address is: https://www.lantra.co.uk/about/contact-us

We do not currently offer CPD points for these courses.

Apart from the magazine, all our products have VAT. The magazine is zero rated for VAT.

When you purchase a product on the website an email confirmation will be sent to the email address that the account was set up in. If this is insufficient for your accounts, or if you are a business who has signed up multiple employees, please download an receipt from the ‘My Account’ page or email us at info@eioperator.com  stating the name of the business and address and the names of the employee(s) you have signed up and the course(s) you have purchased. We will send you a receipt.

Provided you haven’t started the course, yes, just email us via the contact page on the website. See our full terms and conditions for more information.

Please email us via the contact page on the website and explain the issue. We will do our best to resolve it for you and should that not be possible, you may be eligible for a refund. Please see our full T&Cs for further details.

Yes, just email us via the contact page on the website.

Log in and go to ‘My Account’ and click on ‘recent orders’. Choose ‘subscriptions’ and follow the prompts to cancel the subscription.